Privacy Policy
Last updated: May 2026
Classr is committed to protecting the privacy of students, parents, and mentors who use our platform. This policy explains what information we collect, how we use it, and your rights under Canadian privacy law.
Information We Collect
Information you provide
When you create an account, book a consultation, or communicate with us, we collect information such as your name, email address, phone number, and details about your student. Parents may also provide information about their child's academic situation, goals, and challenges.
Information collected automatically
When you use our platform, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and the time and date of your visits. This information helps us maintain and improve the platform.
Session and academic data
As part of our service, we collect and store session notes, progress records, homework assignments, and other academic information generated during the course of mentorship.
How We Use Your Information
To deliver our services
We use your information to provide academic mentorship services, match students with mentors, schedule sessions, share session notes, and facilitate communication between students, parents, and mentors.
To communicate with you
We use your contact information to send session reminders, progress updates, invoices, and important account notifications. You may opt out of non-essential communications at any time.
To improve our platform
We analyze usage data to understand how our platform is used and to make improvements that benefit students and families. This analysis is conducted in aggregate and does not identify individual users.
Sharing of Information
Within the Classr platform
Session notes and academic progress information are shared between the student, their parent or guardian, and their assigned mentor. This sharing is integral to the service and cannot be opted out of while using the platform.
Third-party service providers
We work with carefully selected third-party providers to operate our platform, process payments, and deliver communications. These providers are contractually required to protect your information and may not use it for any purpose other than providing services to Classr.
Legal requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
We do not sell your data
Classr does not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
Active accounts
We retain your information for as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account or to resolve disputes.
Deletion requests
You may request deletion of your personal information at any time by contacting us at privacy@iclassr.com. We will delete your information within 30 days, subject to any legal obligations that require us to retain certain records.
Cookies
How we use cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platform is used. Essential cookies are required for the platform to function and cannot be disabled.
Managing cookies
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.
Your Rights
Access and correction
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
Withdrawal of consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent may affect our ability to provide certain services.
Complaints
If you believe we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Contact Us
Privacy inquiries
If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at privacy@iclassr.com. We will respond to your inquiry within 10 business days.
This Privacy Policy is governed by the laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Classr Inc. is responsible for the personal information under its control.