Terms of Service
Last updated: May 2026
These Terms of Service govern your use of the Classr platform and the academic mentorship services we provide. Please read them carefully before using our services.
Acceptance of Terms
Agreement to these terms
By accessing or using the Classr platform, creating an account, or purchasing a subscription, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.
Changes to these terms
Classr may update these Terms of Service from time to time. We will notify you of material changes by email or through the platform. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
Services
What Classr provides
Classr provides an academic mentorship platform that connects students with qualified mentors for one-on-one academic support, exam preparation, admissions guidance, academic coaching, and related educational services.
Service availability
We strive to provide a reliable, available platform, but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will provide reasonable advance notice where possible.
No guarantee of outcomes
Classr provides academic support services and does not guarantee specific academic results, grades, or admission outcomes. The effectiveness of mentorship depends on many factors including student engagement and effort.
Subscriptions and Payments
Subscription plans
Classr offers subscription-based plans that provide access to mentorship services. Plan details, pricing, and included sessions are described at the time of purchase and may be updated with reasonable notice.
Billing
Subscription fees are billed monthly on the date of your initial subscription purchase. All prices are in Canadian dollars and include applicable taxes. Payment is due at the start of each billing period.
Payment methods
We accept major credit cards and other payment methods as indicated on the platform. By providing payment information, you authorize Classr to charge your payment method for applicable fees.
Failed payments
If a payment fails, we will attempt to process the payment again within a reasonable period. If payment cannot be collected, access to services may be suspended until payment is resolved.
Cancellation
How to cancel
You may cancel your subscription at any time by contacting us at legal@iclassr.com or through your account settings. Cancellation takes effect at the end of your current billing period.
Refund policy
Subscription fees for the current billing period are non-refundable upon cancellation. If you believe an error has been made in billing, please contact us within 30 days and we will review your request.
Cancellation by Classr
Classr may cancel or suspend your account if you violate these Terms of Service, fail to make required payments, or engage in conduct that is harmful to students, mentors, or the platform.
User Conduct
Acceptable use
You agree to use the Classr platform only for lawful purposes and in a manner that does not infringe on the rights of others. You are responsible for all activity that occurs under your account.
Prohibited conduct
You may not use the platform to harass, abuse, or harm others; share account credentials with unauthorized users; attempt to circumvent platform security; or engage in academic dishonesty or fraud.
Student safety
The safety and wellbeing of students is our highest priority. Any conduct that threatens student safety must be reported to us immediately at legal@iclassr.com.
Intellectual Property
Classr content
The Classr platform, including its design, software, content, and materials, is owned by Classr Inc. and protected by Canadian copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Session materials
Session notes, study plans, and other materials created by mentors for a student remain accessible to that student and their parent through the platform. These materials may not be shared, sold, or distributed to third parties.
Limitation of Liability
Disclaimer of warranties
The Classr platform and services are provided on an "as is" basis. To the fullest extent permitted by applicable law, Classr disclaims all warranties, express or implied, regarding the platform and the services provided.
Limitation of damages
To the maximum extent permitted by applicable law, Classr's total liability to you for any claim arising from or related to these terms or the services shall not exceed the amount paid by you in the three months preceding the claim.
Governing Law
Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Dispute resolution
Any dispute arising from these terms or your use of the platform shall be resolved through good-faith negotiation. If a dispute cannot be resolved through negotiation, it shall be submitted to the courts of the Province of Ontario.
Contact
Legal inquiries
If you have questions about these Terms of Service or wish to report a violation, please contact us at legal@iclassr.com. We will respond to your inquiry within 10 business days.
These Terms of Service constitute the entire agreement between you and Classr Inc. regarding your use of the platform. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions, contact us at legal@iclassr.com